Privacy Policy

Effective Date: April 17, 2025

Vsky (“we”, “us”, or “our”) operates the Vsky Online Store accessible at vsky.com.au/shop-skylights (the “Site”).

This Privacy Policy explains how we collect, use, and protect your personal information when you use our Site. By accessing or using the Site, you agree to the terms set out in this policy.

1. Information We Collect

We collect various types of information to provide and improve our services.

a. Personal Information

When interacting with our Site, you may be asked to provide personal details such as:

  • Name
  • Email address
  • Phone number
  • Shipping and billing address
  • City, State, and Postcode

b. Usage Information

We collect technical data related to your visit to help us analyse and enhance our Site, including:

  • IP address
  • Browser type and version
  • Pages visited
  • Date and time of visit
  • Time spent on pages
  • Device identifiers

c. Cookies and Tracking Technologies

We use cookies and similar tools to improve functionality and monitor user behavior.

Common cookies we use include:

  • Session Cookies – for smooth navigation and remembering cart contents
  • Preference Cookies – to store user preferences
  • Security Cookies – for authentication and fraud prevention

You may choose to disable cookies via your browser, though some features of the Site may not work properly as a result.

2. Use of Collected Data

Your data is used for purposes including:

  • Processing orders and transactions
  • Responding to customer service requests
  • Managing your account
  • Improving website functionality and content
  • Sending relevant updates and offers (where permitted)

Preventing fraud or misuse of the Site

3. International Data Transfers

Data you provide may be stored or processed outside your local jurisdiction, including in Australia. By submitting information to us, you consent to this transfer, provided that all data remains protected under applicable privacy laws.

4. Disclosure of Information

We may share your information with third parties in the following circumstances:

  • To facilitate delivery, payments, analytics, or technical support
  • If required by law or legal process
  • To protect our rights, customers, or systems
  • With your explicit consent

We only work with partners who adhere to appropriate data protection standards.

5. Data Security

We use industry-standard security practices to protect your information. However, no method of transmission or storage is entirely secure. We cannot guarantee absolute protection of your data.

6. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of those sites and recommend reviewing their policies separately.

7. Analytics

We may use analytics tools (such as Google Analytics) to help us understand user behavior. You can opt out of Google Analytics tracking by using the Google Analytics Opt-out Browser Add-on.

8. Updates to This Policy

This Privacy Policy may be revised from time to time. Any changes will be posted on this page, and the “Effective Date” will be updated accordingly. We recommend checking this policy periodically.

9. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: shop@vsky.com.au